Your Anger makes Call Center Workers Sick
The ability of people to be needless jerks constantly surprises me. According to an article in the Telegraph, insulting and abusive callers are inflicting so much stress on Indian call center workers that they are making them sick.
From the article:
“At first, I thought I’d get used to it, but it’s been a year now and it’s not getting easier,” she [A call center worker] said.
Miss Aggarwal, an English graduate, said she planned to quit, tired of wishing customers a good morning only to hear: “Oh, I’m through to India am I? Put me through to someone who can understand English, you fucking cow.”
Anbumani Ramadoss, the health minister, has promised to introduce a policy specifically for the call centre industry.
So next time you’re put through to India, be nice and say ‘thank you’.
[Click here for the Telegraph article ‘Insulting British callers make operators sick’]
P.S. For a small insight into what call center work is like, I recommend 21 Dog Years, by Mike Daisy)
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Header photograph by babasteve